Shaper Pro Care



Customer service
Customer service
Do you have questions about our products, need help with your order or just want a quick answer?
We are happy to be available to you personally – by email, telephone, WhatsApp or directly via our chat.
- Frequently asked questions
On this page we explain many topics - servus@mikestoolshop.at
for emails - +43627893080
for call or WhatsApp - about the shop
Simply click on the chat icon at the bottom right of every page.
Monday to Thursday: 8am–4pm, Friday: 8am–3pm.
We look forward to hearing from you!
Shipping & Delivery
Shipping & Delivery
Orders for products in stock that reach us by 1:30 p.m. are usually dispatched on the same working day.
In our warehouse in Ostermiething, with over 8,000 storage spaces, we keep many items immediately available. Should something go missing, we'll be happy to source it for you directly from the manufacturer.
We package your order securely and robustly, and you always receive tracking information.
Want to know all the details about shipping and delivery? Click here!
Description
Description
SHAPER ORIGIN
PRO Care
Extended support and immediate delivery of a replacement device reduce project delays and help you meet your deadlines.
With Shaper Pro Care, you have access to our Rapid Replace tool exchange program to reduce potential project delays. If you have an issue with Origin and our support team can't resolve the problem, the tool will be immediately replaced with a like-new replacement. All costs are covered by Shaper. Shaper Pro Care also includes priority phone support, available in German, English, and French between 9 a.m. and 5 p.m. Central European Time (Monday - Friday).
DETAILS
- Telephone consultation in German and English, French written consultation via email (Mon.–Fri. 9:00 - 17:00 CET)
- Hot Swap Program (immediate receipt of a new device) reduces potential revenue losses when exchanging devices.
Manufacturers & distributors
Manufacturers & distributors
Details on the General Product Safety Regulation (GPSR)
Manufacturer / producer
Distributor / dealer
Mike's Toolshop GmbH
Industrial Estate 6
5121 Ostermiething
Austria
Phone: +43 6278 93080
Email: servus@mikestoolshop.at
Guarantee & Warranty
Guarantee & Warranty
From the date of delivery you have a 24-month statutory warranty .
Cutting tools, wearing parts and operating materials are excluded from the warranty, as their service life depends on the respective use, storage and/or intensity of use.
Warranty claims can only be asserted in the case of production errors or verifiable defects.
Here you can find more information about the warranty: https://www.oesterreich.gv.at/themen/gesetze_und_recht/verbraucherschutz/Gewährleistung-und-Verbraucherschutz.html
PAYMENT & SECURE SHOPPING
Our payment methods
We offer a variety of established and trusted payment methods for your order. If you need further confirmation, you can always call us by phone or WhatsApp.
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