Help & FAQs

In times of fake shops, we understand very well that some customers are cautious.

That is why we consciously focus on transparency, real accessibility and verified reviews :

• We are a registered company based in Austria – registered in the commercial register under Mikes Toolshop GmbH - 559784m - Ried im Innkreis
• You can find us on YouTube, Instagram and Facebook , where we regularly provide insights.
• Our customer service is really available – by phone, email, WhatsApp or directly in the shop chat
• We have already been rated with 5 stars over 18,500 times – on platforms such as Trusted Shops, Google & Co.
• We do not process orders automatically – we personally check that everything is correct.

In addition, we have informative blog articles, tutorials, real product photos and personal texts – no purchased content, no cheap imports, no dropshipping.

If you are unsure, just call or write to us – you will see that we are genuine.

Here you can find our contact page

Yes, of course – our customer service is happy to help you.

No matter whether you prefer to call, write or chat : You can reach us by phone, email, WhatsApp or directly in the shop via the chat .

Here you can find our contact page

Yes, you can order from us with confidence and complete security.
We rely on one of the most secure shopping cart systems in the world: Shopify . This ensures your data and payments are optimally protected – no matter which payment method you use.

What does that mean specifically?

• Payment security (PCI DSS compliant):
  Our shop complies with the internationally recognized security standard PCI DSS – this means that all payment data is strictly protected and processed encrypted.
  Neither we nor third parties see your complete payment information.
• SSL encryption:
  Every connection in our shop – from product to payment – ​​is secured with the latest SSL technology . You can recognize this by the "https://" address and the lock symbol in your browser (depending on your browser!)
• Data protection with responsibility:
  We never share your personal data with third parties without your consent . We comply with the GDPR and use your data exclusively for order processing or with your active consent (e.g., newsletter).
• Login without password – secure & convenient:
  With us you don't need to remember or save a password .
  When you log in, you'll receive a one-time login code directly via email . This prevents unauthorized individuals from easily purchasing using your account , even if they know your email address.
• No hidden providers in the background:
  We operate this shop ourselves – no middlemen, no dropshipping, no forwarding of your data to dubious platforms.

You are ordering from a real, registered company with personal customer service and one of the most modern security systems on the market.

In this case, please send us a photo of the damaged goods and a short description by email.

We’ll take care of it – quickly and easily.

Here you can find our contact page

As a consumer, you have a statutory right of withdrawal of 14 days from receipt of the goods. If you wish to return something, simply send us an informal email – or use our withdrawal form .

Important: Return shipping costs are borne by the buyer. Upon request, we can provide you with a return label for a cost of €7 .

As soon as we receive the goods, we will check their condition and refund you the amount, usually within a few working days , using the same method you paid.

Please note:
Returns are only possible for unused, complete and original packaged goods .

Used, damaged or individually configured items are excluded from the right of withdrawal – this is also stipulated in the EU Consumer Protection Directive.

Spare parts that have already been installed will not be refunded!

Would you like to exchange something – e.g., wrong size, different model, wrong variant?

Just contact us and we will find a good solution!

Here you can find our contact page

You can order from us easily and securely – in just a few steps.

How it works:

1. Select product
   Use the search function or browse our categories. Once you've found a suitable product, you can add it to your shopping cart with one click – just like in a real store. You're not obligated to do anything.
2. Check your shopping cart & proceed to checkout
   In the shopping cart, you'll see an overview of your selected items. Here, you can change quantities, remove products, or continue shopping.
3. Checkout – Select address & payment method
   In the checkout you enter your billing and delivery details.
   You can order as a guest or create a customer account without a password – you can log in conveniently using a one-time code sent to your email address.
4. Select payment method & check order
   You will automatically be shown the available payment methods for your country (e.g. credit card, PayPal, Sofort, prepayment, etc.).
   Before submitting your order, you will see all the details clearly listed again – including shipping costs.
5. Binding order
   Only when you click on “Buy now” / “Order with payment” does your order become legally binding .
   You will then immediately receive an order confirmation by email .
6. Shipping & Documents
   As soon as your order has been shipped, you will receive an email with the tracking information and a separate email with the invoice in PDF format – for your records or accounting purposes.

Please check your spam folder – sometimes it ends up there.

If not, just contact us.

→ It’s best to contact us immediately after placing your order .
As long as the shipment has not yet been sent , we can correct the address without any problems in most cases.

If the package is already on its way, we will try to reroute it . However, depending on the shipping status, this may not always be possible. In any case, we will do our best to ensure your package arrives.

→ Yes, as long as your order hasn't been packed or shipped yet. Just get in touch – we'll be happy to help.

You will automatically receive the invoice by email in PDF format to the email address you provided.

If you pay in advance, your order will be reserved for you for 7 days .
If no payment is received within this time, we will send you a friendly payment reminder .

If no payment is received after 14 days , the order will be automatically canceled and the products will go back on sale.

If you need a little more time, just get in touch – we’ll find a solution.

We encourage you to place orders directly through our online shop whenever possible . It's quick, straightforward, and very easy for you as a customer – you can choose at your leisure, are guided through the ordering process, and automatically receive an order confirmation.

If you are unable to order yourself for health reasons or due to a disability , please contact us – we will, of course, find a barrier-free solution that suits you.

This can happen in rare cases – for example, due to a declined payment method or connection problem.

You can easily select a different payment method during checkout or contact us directly – we will help you quickly.

We can't help with issues related to your bank or liquidity. We're also not allowed to see your credit card information!

We want to make shopping as easy as possible for you – that's why we offer a wide selection of secure payment methods. The options vary slightly depending on your country:

🇦🇹 Austria & 🇩🇪 Germany:

• Credit card (Visa, Mastercard, Amex)
• PayPal
• Prepayment by bank transfer
• Apple Pay & Google Pay (on compatible devices)
• Klarna Sofort
• Klarna invoice
• Purchase on account for qualified regular customers

🌍 Rest of the EU:

• credit card
• PayPal
• Apple Pay & Google Pay
• Prepayment by bank transfer

The available options will be automatically displayed during checkout depending on your country—you don't need to select anything separately. And of course, all payments are processed via encrypted, secure connections.

Yes – your payment with us is as secure as technically possible.
We use the Shopify shopping system, which meets the highest security standards worldwide.

What exactly does that mean?

• Our payments are processed through PCI DSS compliant payment providers .
  PCI DSS stands for Payment Card Industry Data Security Standard – a globally applicable security standard developed by credit card companies. It ensures that payment data is only processed in encrypted form and is never stored directly by the merchant – including us.
• Your connection to the shop is secured with SSL encryption (you can recognize this by the lock symbol in your browser).
• Modern payment methods such as Apple Pay, Google Pay or PayPal also work with additional security mechanisms , such as Face ID or two-factor authentication.

What if my device is hacked?

Unfortunately, the best security systems are of little use if your device (smartphone, PC) is infected with malware.
Therefore our tip:
Always keep your device and apps up to date , use an antivirus program and do not store any payment data unprotected on your device.

If you suspect fraud, please contact us and your bank immediately – together we can usually respond quickly.

If you choose “Prepayment”, you will receive an email with our bank details immediately after your order.
Please be sure to include your order number as the purpose of the transfer.

As soon as we receive your payment, we will process your order.
Tip: Depending on the bank, a transfer can take 1-2 business days.

Your order will only be shipped once your full payment has been received.

Your account will be debited immediately when you submit your order and click on “Place order with payment” – this applies, for example, to credit cards, PayPal or instant bank transfer.

If you pay in advance, you instruct your bank yourself – the amount will be debited as soon as you make the transfer.

In this case, you will receive the amount already paid back within a few days using the same payment method you used for the purchase - after we have checked the return .

If you order in advance , you will receive a confirmation from us by email as soon as the payment has been received.

For all other payment methods (e.g. PayPal, Sofort, credit card), the order is released automatically as soon as the payment is successful - in this case, the order confirmation is also your payment confirmation.

Yes – as soon as your package has been sent , you will receive a tracking link by email that you can use to track your shipment at any time.

We deliver throughout the European Union (EU).

Please note:
Not all products are available in every EU country.
Some items – especially large machines or certain brands – can only be shipped within selected countries for logistical or manufacturer-related reasons.

No shipping to the following countries:

• 🇨🇭 Switzerland
• 🇬🇧 United Kingdom (UK)
• and no exports outside the EU

If you have any questions about a specific product or country, just get in touch – we’ll be happy to help.

• For Austria, DPD and the Austrian Post can be selected.
• For Germany DPD and DHL
• For other EU countries, delivery is via DPD

For products that cannot be delivered by parcel service, a freight forwarder is hired. A truck then arrives and delivers the goods curbside.

We ship all orders directly from Austria. Therefore, there are no customs fees or import taxes within the EU – there are no hidden costs. The price in the shop is the final price.

Provide an answer to the question here, with as much detail as possible to help your customers.

The shipping costs will be automatically displayed in your shopping cart or during the payment process, depending on the delivery country, size and weight of your order.

We strive to make shipping costs as simple and fair as possible – whether you're ordering a table saw or a fingernail-sized spare part.

Link: Here you can find a current overview of possible delivery costs and freight allowances .

If you are not available at the time of delivery, the parcel service will send you either:

• a notification card with information about pickup or new delivery attempt
• or your parcel will be left at a nearby collection point
  (Depending on your region, you can also redirect the delivery via DPD or grant a drop-off authorization.)

Important to know:
By authorizing a delivery authorization, you automatically assign all claims for loss or damage to the parcel service and to us as the sender. This means:
In this case, we are no longer liable for a lost or damaged package.

Our tip: Only grant permission to leave the parcel if you are absolutely sure that it will be safe at that location.

Of course, the statutory warranty applies to all items.

Many manufacturers also offer a voluntary guarantee , which is usually activated directly with the manufacturer after registration.

You can find more information on our warranty page .

Please note: Wear parts such as saw blades, milling cutters, or abrasives are subject to natural wear and tear depending on use. This does not constitute a defect within the meaning of the warranty.
However, if a defect or unusual impairment occurs upon delivery (e.g. tooth breakage, imbalance, etc.), please contact us directly – we will be happy to investigate the case.

Please contact us with pictures and a brief description of the problem, and we will take care of it – quickly and easily.

Here you can find our contact page

Unfortunately, we are not allowed to register the warranty for you, as this must legally be done directly by the buyer.

The guarantee is a voluntary service provided by the manufacturer – therefore the manufacturer’s respective service scope and conditions also apply.

Registration only takes a few minutes, but it's a matter of self-determination and important so that you can benefit from possible free repairs or device replacement in the event of a defect. This can save you considerable costs in an emergency.

If you have any questions about registration, we will be happy to help you.

Important: This is a simple overview and not legal advice. Please consult consumer protection platforms for more detailed information.

Warranty (regulated by law):

• Applies throughout the EU – including here.
• For consumers (private customers) it is 24 months from receipt of the goods.
• For entrepreneurs (B2B), the warranty can be contractually shortened or excluded – in this case, the statutory minimum period applies, unless otherwise agreed.

The warranty covers defects that already existed at the time of purchase – such as material defects or manufacturing defects.
It does not apply to normal wear and tear or improper use (e.g. blunt saw blades after use).

Warranty (voluntary from the manufacturer):

• A guarantee is a voluntary additional service , usually provided directly by the manufacturer.
• It can go beyond the statutory warranty – for example, with a longer term or extended protection.
• Registration is often required for the warranty to take effect.

You can find out whether a product has a guarantee in the respective item description or on our guarantee page .

Simply enter a keyword – whether machine name, accessory or article number – our search will search through product names, categories, blog posts and more.

If you prefer to browse, you can sort your selection by price , alphabet , release date , or best selling .