We take this seriously – but not seriously.
Have you ordered something – and it's not as expected? Then contact us. Whether something arrived broken, the wrong delivery was made, or an item doesn't work: We'll take care of it.
Honest, direct and without beating around the bush.
1. What is a complaint – and what isn’t?
A complaint is not a return – that's important to us. It's not about you changing your mind, but rather that something is wrong.
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Typical complaints: damaged or defective goods, incorrect delivery, technical problems
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No complaint: Item not liked ( cancellation ), accidental order (exchange possible)
2. How does a complaint work with us?
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You contact us – preferably with a photo & a short description
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We examine the matter – honestly, fairly, solution-oriented
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Then you will be informed – replacement, return or forwarding to the manufacturer
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We'll keep you updated – don't worry, you don't have to keep asking
Note: Please contact us as soon as possible after delivery.
3. What we need for the exam
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Photo of the problem
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Photo of the packaging (in case of transport damage)
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Invoice number or order number
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Short description of what exactly doesn't fit
Please send an email with the subject “Complaint + Order number” to support@mikestoolshop.at or use WhatsApp on your smartphone at the number +43627893080 to contact us.
4. Return, exchange, cancellation – what’s the difference?
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Theme |
Explanation |
|---|---|
|
Complaint |
A defect or defect exists |
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Revocation |
You want to return the item |
|
Exchange |
You need a different variant or a different article |
→ More information: Cancellation policy
Anything else unclear?
Then just get in touch. We're not a corporation with a call center, but a real team with intelligence and a strong sense of trust.
