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Frequently asked questions
How long is the Festool warranty?
How long is the Festool warranty?
Festool offers a 3-year warranty on all new tools after registration – including repair service, replacement tools, wear parts, and theft protection . Online registration is required within 30 days of the purchase date. Without registration, the statutory warranty applies.
You can get more information here: https://www.festool.at/service/garantie-all-inclusive
What is included in the warranty – what is not?
What is included in the warranty – what is not?
The warranty also covers typical wear-and-tear repairs—e.g., switches, bearings, or carbon brushes. Damage caused by improper use, lack of maintenance, or modifications is excluded. Batteries and chargers are also covered, but only with the receipt and do not require registration.
Are Festool products really worth the price?
Are Festool products really worth the price?
Festool stands for precision, durability, and intelligent system solutions. The tools are built for daily professional use – with numerous details that save time and stress in the trade. Regular users benefit long-term from the high level of reliability and service.
Are there spare parts for older machines?
Are there spare parts for older machines?
Yes. Festool offers at least 10 years of spare parts availability for most devices, even after discontinuation. Many spare parts can be ordered directly from us and identified using exploded drawings. We're happy to help you with any questions.
What distinguishes Festool from other manufacturers?
What distinguishes Festool from other manufacturers?
In addition to the workmanship, the system compatibility (e.g. Systainer, guide rails) , the high-performance service and well-thought-out details are particularly convincing: CLEANTEC vacuum cleaner connections, tool-free adjustment systems and ergonomically optimized machines for long working periods.
What do I need to maintain regularly for optimal performance?
What do I need to maintain regularly for optimal performance?
Tools should be regularly cleaned of dust , dust extraction connections checked, and moving parts oiled or cleaned. For example, with saws, it's a good idea to adjust the parallel stop or guide rails. Motor carbon brushes can wear out depending on use.
What about batteries? How long do they last?
What about batteries? How long do they last?
Festool batteries come with a 3-year warranty , even without registration —a proof of purchase is sufficient. The actual service life depends heavily on use:
In professional use, high-quality Li-ion batteries typically last 2–5 years or 300–800 charging cycles . It's crucial that they aren't stored permanently empty or full . Batteries with Bluetooth or AIRSTREAM technology offer better thermal protection and a longer lifespan.
Tip: If you regularly work at the limits of your power (e.g., with large saw blades or heavy-duty drilling), it's better to alternate between two batteries. This will noticeably increase the lifespan.
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